Returns and Refunds Policy

At On Air Suspension Limited we hope that you are completely happy with your purchase. However we are aware that occasionally there may be times when you have to return something to us.

If you are unhappy with the goods for any reason, please return your item to us with your receipt.

We are happy to offer an exchange or refund on unused items returned within 30 days for internet purchases. If the item is faulty we are happy to offer a refund or exchange where available.

Before returning your item please contact On Air Suspension for a Returns Number. This will help us track your return and ensure you receive your exchange or refund promptly:-

For non-faulty products -

You have the option to return the product to:

On Air Suspension Limited

Unit 6

Paslow Hall Farm

King Street

High Ongar





Unit 7

Fieldhouse Park

Old Fieldhouse Lane




Any products must not be devalued and should be in a resalable condition.

For faulty goods:-

All goods will be inspected before an exchange or refund is applied.


Right to cancel

For any products bought on the website you have the right to cancel without any reason whatsoever within 14 days after the day you received all goods/services from us.

You must send the goods back to us, no later than 14 days from the day you notify us of your cancelled order.

You will have to bear the direct cost of returning these goods. You maybe liable if the value of the goods returned diminishes due to the handling of the goods.

As well as your statutory cancellation rights described above, you can return most products from the On Air Suspension site within 30 days of receipt of the products, if the products are complete and in an unused and undamaged condition, in the original packaging.

Please note that this returns policy doesn’t effect your statutory right and therefore doesn’t effect your right of cancellation as above.

Please note you must return each item in the same condition which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.

Unfortunately we cannot accept returns of specialist non stock items.